Shipping policy

Shipping Policy for Vitality Moss.

Effective Date: November, 2023. 

Thank you for shopping with Vitality Moss. We are committed to providing you with the best shopping experience, including a seamless and reliable shipping process. Please read our shipping policy to understand how we handle shipping, delivery times, and special considerations for our products.

Nationwide Delivery in South Africa
- We are proud to offer nationwide delivery across South Africa.
- All orders will be processed and dispatched from our fulfillment center within 1-2 business days.

Delivery Times
- We strive to deliver your order to your doorstep within 3-5 business days from the date of order confirmation.
- Please note that delivery times may vary based on your location and any unforeseen circumstances. We will do our best to keep you informed of any delays.

Free Delivery for Orders Above R750
- Enjoy free shipping for all orders with a total cart value exceeding R550. No promo code is needed; the discount will be applied automatically at checkout.
- For orders below R550, a flat-rate shipping fee according to your location will be applied.

Shipping Method
- We utilize trusted and reliable courier services to ensure the safe and timely delivery of your order.
- All sea moss gels are shipped in cold packs to maintain their freshness and quality. Our team takes special care to ensure that your sea moss gels arrive in the same pristine condition as when they left our warehouse.

Order Tracking
- Once your order has been dispatched, you will receive an email confirmation with a tracking number. You can use this tracking number to monitor the progress of your delivery.

Shipping Restrictions
- At this time, we only offer shipping within South Africa. Unfortunately, we do not ship internationally.

Returns and Exchanges
- If you receive a damaged or incorrect item, please contact our customer support team within 48 hours of receiving your order.
- For more information on returns and exchanges, please refer to our Returns and Exchanges Policy.

Contact Us
- If you have any questions, concerns, or need further assistance, please do not hesitate to reach out to our customer support team through support@vitalitymoss.co.za

Disclaimer
- While we make every effort to meet our delivery timelines, there may be circumstances beyond our control, such as severe weather, public holidays, or other unforeseen events that could cause delays in delivery. We appreciate your understanding in such situations.

This shipping policy is subject to change, so we recommend checking back regularly for any updates. Thank you for choosing Vitality Moss, and we hope you have a wonderful shopping experience with us.