You've got questions, we have answers.

If connecting with a living, breathing human is your preferred way to navigate the vast sea of questions, you can reach out to our our Sea Moss Support Squad: support@vitalitymoss.co.za

How can we help?

FAQ

General

What is sea moss?

Sea moss, with its many species, is an algae found in The Caribbean Sea, The Atlantic Ocean coastlines of Europe, or the sunny skies of Eastern Africa.

It's prized for its:

Nutritional Value: Packed with essential vitamins, minerals, and trace elements like iodine, potassium, and calcium. Sea moss contains 92 of 102 essential minerals our body needs to support a healthy lifestyle.

Variety of uses: Sea moss can be used in almost every possible way. You may soak our raw sea moss to make a tea or you can soak our raw sea moss and then create your own gel that can be applied in smoothies or used as a natural thickener in a variety of culinary dishes. Our sea moss is also available in capsules, powder, and our very own handcrafted soaps.


Potential Health Benefits: Sea moss has been used for centuries to help support a variety of bodily functions such as acting as a general immunity booster, aiding digestion, promoting healthy skin, supporting a healthy thyroid, easing joint pain and arthritis, along with a variety of other potential benefits. Sea moss is your treasure to the purest form of vitality mother nature has to offer.


Cultural Significance: Historically used in traditional remedies in China, Jamaica, and Ireland. Some facts date back to sea moss being used in Chinese medicine to support overall wellness as far back as 600 B.C.


Recommended daily intake: Usage for each product can be found on each product label or alternatively all dosages are available on our website on the relevant product page

Read More

Who can benefit from our sea moss products?

Our large variety of sea moss products are suitable for all individuals from 6 months of age and older. This diverse marine miracle was given to us as a gift to help support a healthy lifestyle for all ages.

Individuals with existing thyroid disorders, a shellfish allergy, or who are currently pregnant or on blood thinners should avoid products containing sea moss.

Where do we source our sea moss from?

Our sea moss is carefully and sustainably sourced from the pristine waters of the Atlantic Ocean and Caribbean Sea. Each and every product is skillfully handcrafted locally in South Africa, ensuring the highest quality just for you!

Are our products natural?

All our sea moss products are 100% natural and are made up using the finest quality ingredients. All our consumable items are gluten-free, vegan, non-GMO, soy-free, and sugar-free.

All our sea moss topical skincare and haircare products are sulfate-free, cruelty-free, and parabens-free.

Benefits

Can sea moss help with swelling, joint pain and arthritis?

Sea moss contains fatty acids shown to exhibit potent anti-inflammatory properties. These compounds can reduce joint swelling, enhance flexibility, and improve overall mobility.

Can sea moss aid digestion?

Sea moss contains a gelatin-like substance similar in texture to that of aloe produced by an aloe plant. Just like aloe, sea moss can help alleviate discomfort from scrapes and sunburn due to its soothing properties. It also can help soothe the digestive tract with its smooth consistency. Furthermore, sea moss is beneficial for helping reduce the symptoms of acid reflux and helps promote regular bowel movements.

Can sea moss combat iron-deficiency anemia?

Sea moss is an iron-rich superfood that can help combat iron deficiency anemia.

If your body does not get enough iron, you are susceptible to iron deficiency anemia. When you have iron deficiency anemia, your body is not producing enough red blood cells to carry an adequate supply of oxygen throughout your body. We need oxygen not just to survive but to thrive!

Can sea moss help you lose weight?

Sea moss is packed with nutrients and is high in fibre. Its fibre content alone will help you feel fuller for longer, control blood sugar levels and contribute towards a healthy digestive tract.

Can sea moss help support a healthy thyroid?

Sea moss is rich in iodine and selenium, essential elements for thyroid regulation. Including sea moss products in your daily routine can provide maximum benefits due to their high content of these important nutrients.

Can sea moss boost overall daily immunity?

Sea moss contains 92 of 102 minerals our body needs daily to function at an optimal level. Think of sea moss as your overall elixir to true vitality. Simply put, our sea moss products pack a punch without the unnecessary harmful additives.

Products

Can I use the sea moss gel on my face, body, and hair?

All our sea moss gels are made using the finest natural ingredients and can all be applied topically on your skin and applied on your hair.

We do recommend using our raw sea moss gel for hair and skin, however, all gels are sugar-free and 100% natural.

Read more

How many carbs per serving in sea moss gel?

There are only 1g of net carbs per serving of sea moss gel. Since fibre is not digestible by the body, it never counts toward carb counts.

How much sea moss gel can I consume per day?

The serving size is 2 tablespoons a day minimum, but you can take more as needed or recommended by your medical doctor. Please use a clean spoon for each use to avoid cross-contamination.

What is the shelf life of the sea moss gels?

All our sea moss gels are made fresh using the finest sourced natural ingredients. Each sea moss gel order is then frozen and shipped straight to your door using our cold packaging system. Once defrosted in the fridge your sea moss gel will have a shelf life of 3-4 weeks.

If you are planning on freezing your sea moss gel, to use later it will then be good for 6 months while frozen.

Can you consume our sea moss products if you are diabetic?

Yes, all of our products are entirely sugar-free, making them suitable for consumption by individuals who have diabetes.

How can I use sea moss in my food/drinks?

Sea moss was a diverse gift from Mother Nature that has been used for centuries in medicine, however, it is also a very popular addition in various food dishes and drinks.

Raw sea moss:

-Our raw sea moss can be used in many ways such as by simply soaking in hot water to make a tea or you can follow our instructions on how to make your own sea moss gel or simply just add your raw sea moss to salads.

Sea moss powder:

-Our sea moss powder can be used as a natural food thickener in many food dishes or the powder can be just added to your favorite smoothie or protein shake.

Sea moss gel:

-Our sea moss gel can be enjoyed by itself, or added to various dishes such as smoothies, juices, coffees, teas, and pancake batter. Did we mention that sea moss gel makes for the greatest food thickener in any dish?

Our sea moss gel can also be used topically on your skin and hair.

What is the shelf life of dry sea moss (raw and powders)?

The shelf life on all our dry sea moss products is 12 months or you can simply look for your convenient expiration label located on all our products.

Shipping, Returns & Exchanges

During checkout, you'll have the option to select your preferred delivery method from a range of major carriers and local courier partners.

What is the shipping policy?

After placing your order, you will receive a confirmation email from one of our sea moss artisans informing you that our fulfillment team has received your order. Once your order is processed, you will then receive an email notification from one of our sea moss shippers containing your tracking information. Please note that shipping fees are non-refundable in the event of a

Read more

Do you offer free shipping?

Yes, we offer free nationwide shipping on all orders above R500!

How long does delivery take?

Get ready for a dose of sea moss magic that's handmade just for you! Expect your ocean treasures to arrive at your doorstep or the nearest ocean hangout within 3-5 business days!

How do I go about scheduling a refund/return/exchange?

No matter the case, please email all desired returns/exchanges: support@vitalitymoss.co.za

Please log your request within 2 days of receiving your order. All communication outside this time period will not be considered for a return/exchange.

Vitality Moss does not offer refunds, returns, or exchanges for Sea Moss Gel products due to their perishable nature.

Orders

What should I do if I did not receive my confirmation email after placing my order?

Upon completing your purchase, an email confirmation will be sent to the email address you provided during checkout. It is important to ensure that your email address is accurate and complete. If you do not receive the confirmation email, please check your spam folder as it may have been filtered there. If you have confirmed that the email address is correct and it is not in your spam folder, please reach out to our customer support team at support@vitalitymoss.co.za and we will be more than happy to resend it to you.

How can I cancel my order?

To cancel your order, please ensure that it is canceled before it is shipped.

Unfortunately, we cannot cancel an order that has already been shipped since it would have already left our warehouse.

If you wish to receive a refund, please contact us at support@vitalitymoss.co.za to obtain a return label. Your item must be unopened and in the same condition that you received it. Once we receive the returned item at our warehouse, we will initiate the refund process accordingly.  

Please note that only unopened dry products are eligible for returns. Vitality Moss operates under a 48-hour window policy. This means you have up to 48 hours after receiving your item to request a refund. Due to their perishable nature, our sea moss gels cannot be returned. It is important to keep in mind that shipping costs are non-refundable.

Get in touch

Have questions about your order, or a general enquiry?